IT Support · Heidelberg & Rhine-Neckar

Your IT runs. And when it doesn't, we're on site.

Managed IT and IT support for companies in Heidelberg - personally from IT service provider oneCorp in neighbouring Neckargemünd, since 2002. Most issues we solve instantly via remote support; when on-site help is needed, we're quickly with you.

Free initial consultation Plans & Pricing

On site across the Rhine-Neckar region

IT partner since 2002

A dedicated contact

On site

From Neckargemünd - quickly with you in Heidelberg

Proximity in IT is not a luxury, it is an advantage: short distances, familiar faces and a fast response when it counts.

Instant remote support

We resolve most issues directly and remotely, with no wait for a technician.

In person on site

When an on-site visit is needed, we are with you at short notice across the Rhine-Neckar region.

A dedicated contact

No call centre, no changing numbers - a team that knows your IT.

IT systems house Heidelberg

Your IT partner for Heidelberg and the region

oneCorp supports companies in Heidelberg, Neckargemünd and across the entire Rhine-Neckar region: from setting up workstations to network, servers and ongoing IT support. As an IT service provider based in neighbouring Neckargemünd, we are quickly with you when it matters and reachable whenever you need us.

Service area incl.: Heidelberg, Neckargemünd, Eppelheim, Leimen, Sandhausen, Bammental, Wiesenbach, Dossenheim, Schriesheim and surroundings.

IT-Techniker von oneCorp mit Laptop am Serverschrank; im Hintergrund das Heidelberger Schloss und die Alte Brücke über dem Neckar

Services

Everything for your IT - from a single source

Managed IT

Complete IT management

Proactive maintenance, monitoring and support at a predictable fixed price - your outsourced IT department.

Support

IT support & helpdesk

Fast help with everyday IT problems - remotely or in person on site.

Network

Network & Wi-Fi

Planning, setup and management of network, firewall and Wi-Fi at your sites.

Server

Server & Backup

Operation, maintenance and protection of your servers, including monitored, encrypted backups.

Cloud

Microsoft 365 & Cloud

Setup, migration and management of Microsoft 365, Nextcloud and cloud services - hosted in Germany.

Security

IT security

Endpoint security, updates, hardening and staff awareness - GDPR-compliant.

Why oneCorp

Why companies in Heidelberg rely on us

Fast on site

Short distances from Neckargemuend into the Rhine-Neckar region - in person when remote support is not enough.

A dedicated contact

You always talk to the same people who know your IT - no ticket roulette.

IT partner since 2002

Over 20 years of experience with SMEs, medical practices, law firms and trades in the region.

Our own team in an ISO 27001 data center

Our platform runs in the certified data center in Duesseldorf, and your IT gets that same operational discipline.

Three plans - one promise: we take care of it

All prices per month, net plus VAT. 12-month term, billed monthly.

Essential

€49per device

Server: €149 per server · net plus VAT

Proactive baseline protection for businesses that want maintenance and pay for support as needed.

Included

✓24/7 monitoring
✓Patch management for OS & standard software
✓Managed endpoint security (AV/EDR)
✓Inventory & IT documentation
✓Monthly report
✓Support at a reduced rate of €99/hr
✓Response time 8 business hours

Request an IT Quick-Check

Professional

€99per employee

incl. 1 device · net plus VAT

Our flagship plan: everything in Essential - plus unlimited remote support.

In addition to Essential

✓Unlimited remote support during business hours (fair use)
✓User on-/offboarding
✓Microsoft 365 & Nextcloud administration
✓Response time 4 hrs, 2 hrs for critical incidents
✓20% off Managed Backup
✓Semi-annual review meeting

Request an IT Quick-Check

Complete

€159per employee

incl. 2 devices · net plus VAT

Your outsourced IT department - complete IT outsourcing for companies without their own IT lead.

In addition to Professional

✓On-site visits included (50 km around Heidelberg or Düsseldorf)
✓Quarterly IT strategy reviews & budget planning
✓Workplace backup to the ISO-27001 data center included
✓Annual IT security check
✓Highest ticket priority
✓Response time 2 hrs, 1 hr for critical

Request an IT Quick-Check

Service hours Mon-Fri 8:00-18:00. Emergency on-call (Mon-Sun 6:00-22:00) as an add-on. Details, response times and exclusions are defined in the service description - we're happy to show it to you up front.

How we work

Three steps to worry-free IT

Free initial consultation

We listen, get an overview and find out where your IT pinches.

IT check & quote

We review your systems and propose the right support - transparently and without jargon.

Onboarding & management

We take over your IT in a structured way. From then on: we take care of it, you get to work.

faq

IT support Heidelberg - in brief

How quickly are you on site in Heidelberg?

We solve most issues instantly via remote support. If an on-site visit is needed, we are with you at short notice across the Rhine-Neckar region from Neckargemuend. We deliberately do not promise a fixed number of hours, but prioritise by urgency; critical incidents come first.

Do you also support companies outside Heidelberg?

Yes. Most of the work happens remotely anyway - across Germany. We provide on-site visits in the Rhine-Neckar region around Heidelberg and Neckargemünd; beyond that we work with vetted service partners.

What does IT management cost?

Managed IT starts at 49€ per device per month (net). You can see the packages above; you will receive an individual quote after a short, free initial consultation.

Can our servers move to your data center?

Absolutely: colocation, private cloud or managed servers in the ISO 27001 data center in Duesseldorf are part of our core business. That way everything comes from a single source.

How long has oneCorp been around?

We are an IT service provider with over 20 years of experience (since 2002), based in Neckargemuend, right on the doorstep of Heidelberg.