Three plans — one promise: we take care of it
All prices per month, net plus VAT. 12-month term, billed monthly.
Essential
Server: €149 per server · net plus VAT
Proactive baseline protection for businesses that want maintenance and pay for support as needed.
Included
- ✓24/7 monitoring
- ✓Patch management for OS & standard software
- ✓Managed endpoint security (AV/EDR)
- ✓Inventory & IT documentation
- ✓Monthly report
- ✓Support at a reduced rate of €99/hr
- ✓Response time 8 business hours
Professional
incl. 1 device · net plus VAT
Our flagship plan: everything in Essential — plus unlimited remote support.
In addition to Essential
- ✓Unlimited remote support during business hours (fair use)
- ✓User on-/offboarding
- ✓Microsoft 365 & Nextcloud administration
- ✓Response time 4 hrs, 2 hrs for critical incidents
- ✓20% off Managed Backup
- ✓Semi-annual review meeting
Complete
incl. 2 devices · net plus VAT
Your outsourced IT department — complete IT outsourcing for companies without their own IT lead.
In addition to Professional
- ✓On-site visits included (50 km around Heidelberg or Düsseldorf)
- ✓Quarterly IT strategy reviews & budget planning
- ✓Workplace backup to the ISO-27001 data center included
- ✓Annual IT security check
- ✓Highest ticket priority
- ✓Response time 2 hrs, 1 hr for critical
Service hours Mon–Fri 8:00–18:00. Emergency on-call (Mon–Sun 6:00–22:00) as an add-on. Details, response times and exclusions are defined in the service description — we're happy to show it to you up front.


