Our certified technicians work in your rack - no matter which operator you're with. In Frankfurt, Duesseldorf and Heidelberg we're typically on-site within 4 hours. Scheduled visits nationwide.
Your infrastructure lives in a data center - your team doesn't. A hung server, a failed PSU or a loose cable means someone has to drive there. At night. On weekends. Across the country.
That's exactly what oneCorp Remote Hands is for. You brief us via ticket, chat or phone - we handle the rest: access, execution, documentation. Within 24 hours you receive a complete work report with photos, and on request a structured inventory of your racks.
Two service levels, one team - billed via the same transparent rates.
For scheduled work and everything that isn't on fire.
When every minute counts.
Predictable costs for recurring needs.
For carriers, system houses and companies with ongoing demand, we set up framework contracts: binding response and on-site times (SLA), guaranteed availability, preferential rates and a well-practised team that knows your racks.
Request a framework contractRouting, testing and labeling of power, copper and fiber connections inside the rack. Tidy cable management for stable connections and optimal space usage.
Installation and removal of servers, switches, PDUs and other hardware to your spec - including rail mounting, alignment and weight distribution.
On-site fault isolation on servers and network gear: visual inspection, component swaps, crash-cart connection, working live with your team by phone or video call.
Setup of IPMI/BMC, KVM and serial console access - so tomorrow you can do remotely what needs an on-site visit today.
Inserting and swapping boot media, ISO provisioning, BIOS/firmware settings and base operating system installation to your specification.
Escorting vendor technicians, carriers and contractors at your rack - including access coordination and sign-off on completed work.
Complete audit of your racks: devices, serial numbers, ports, cabling. On request as structured, machine-readable documentation (NetBox export) - the perfect foundation for your DCIM.
Receiving, unpacking, inspection and staging of hardware. Packing and shipping preparation for RMAs and migrations - including proper disposal of packaging and retired hardware (certified data destruction on request).
Immediate dispatch for outages: hardware replacement, power cycling, failover support. Also at night & on weekends, with real-time updates to your team throughout the job.
Base configuration of switches, routers and firewalls to your spec, cross-connect verification and changes in coordination with the facility operator.
Don't see your task? Talk to us - we quote custom work individually and bindingly before dispatch.
We work in any data center in Germany - vendor-independent and operator-neutral. In our three core regions, we're set up for short response paths:
Nationwide: Outside the core regions we work by appointment - typically within 72 hours; emergencies handled as fast as feasible. Our partner network for additional metro areas is expanding.
We've been running our own infrastructure across two sites for over 20 years - our own servers and those of our customers live in Düsseldorf and Essen. Remote hands isn't a side business for us; it's daily operations. It's what our technicians do.
Problems in your data center or need fast on-site support? We handle your Remote & Smart Hands tasks - reliably, certified, and available throughout Germany.
Briefly describe your task and location. You'll hear back within 60 minutes with an effort estimate and a dispatch slot. In an emergency: call us directly.
Visit the ISO 27001 data center in Düsseldorf where our team has an office on site - free and without obligation.
