Managed IT Services for SMEs – fixed prices & response times

Q: What about an emergency on the weekend?

With the Emergency Hotline add-on we are reachable Mon–Sun from 6:00 to 22:00 for critical incidents.

No more IT emergency mode

Stay in control of your workloads – we take care of the rest

By the time IT gets noticed — when nothing works anymore — it's already too late: staff wait, orders stall, and in the end there's a bill no one planned for. oneCorp Managed IT flips the principle around: we monitor your systems around the clock, roll out updates automatically, secure your endpoints and get in touch before an anomaly turns into an outage. You pay a fixed amount per employee per month and always know exactly where you stand.

Our promise

Proactive, not reactive

Predictable costs, not surprises

A dedicated team, not an anonymous hotline

Gute Gründe für oneCorp

Warum Unternehmen ihre IT an uns übergeben

Risikostreuung

Ihre Systeme laufen redundant und werden regelmäßig gesichert – in deutschen, ISO-27001-zertifizierten Rechenzentren. Fällt eine Komponente aus, läuft Ihr Betrieb weiter.

Sicherheit

Firewall, Endpoint-Schutz, Patch-Management und 24/7-Monitoring halten Ihre IT durchgängig abgesichert – gestützt auf über 20 Jahre Erfahrung im Dauerbetrieb von Serversystemen.

Einsparpotenzial

Statt hoher Anschaffungs- und Wartungskosten zahlen Sie einen planbaren monatlichen Festpreis – nur für das, was Sie wirklich nutzen. Keine versteckten Kosten.

Aktualität

Updates, neue Technologien und Sicherheits-Patches spielen wir laufend ein. Ihre IT bleibt auf dem neuesten Stand – ganz ohne Ihr Zutun.

Three plans — one promise: we take care of it

All prices per month, net plus VAT. 12-month term, billed monthly.

Essential

€49per device

Server: €149 per server · net plus VAT

Proactive baseline protection for businesses that want maintenance and pay for support as needed.

Included

✓24/7 monitoring
✓Patch management for OS & standard software
✓Managed endpoint security (AV/EDR)
✓Inventory & IT documentation
✓Monthly report
✓Support at a reduced rate of €99/hr
✓Response time 8 business hours

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Professional

€99per employee

incl. 1 device · net plus VAT

Our flagship plan: everything in Essential — plus unlimited remote support.

In addition to Essential

✓Unlimited remote support during business hours (fair use)
✓User on-/offboarding
✓Microsoft 365 & Nextcloud administration
✓Response time 4 hrs, 2 hrs for critical incidents
✓20% off Managed Backup
✓Semi-annual review meeting

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Complete

€159per employee

incl. 2 devices · net plus VAT

Your outsourced IT department — complete IT outsourcing for companies without their own IT lead.

In addition to Professional

✓On-site visits included (50 km around Heidelberg or Düsseldorf)
✓Quarterly IT strategy reviews & budget planning
✓Workplace backup to the ISO-27001 data center included
✓Annual IT security check
✓Highest ticket priority
✓Response time 2 hrs, 1 hr for critical

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Service hours Mon–Fri 8:00–18:00. Emergency on-call (Mon–Sun 6:00–22:00) as an add-on. Details, response times and exclusions are defined in the service description — we're happy to show it to you up front.

Our Managed IT plans compared

Feature

Essential

Professional

Complete

Price / month

€49 / device

€99 / employee

€159 / employee

Included devices

–

1 device

2 devices

24/7 monitoring

✓

Patch management

✓

Endpoint security (AV/EDR)

✓

Inventory & report

✓

Unlimited remote support

–

✓

User on-/offboarding

–

✓

Microsoft 365 & Nextcloud administration

–

✓

On-site visits included

–

✓

IT strategy reviews

–

quarterly

Workplace backup included

–

✓

Annual IT security check

–

✓

Response time (standard)

8 business hrs

4 hrs

2 hrs

Response time (critical)

–

2 hrs

1 hr

Ticket priority

Standard

high

highest

Support hourly rate

€99/hr

incl. (fair use)

All prices net plus VAT. We're happy to show you the full service description with response times and exclusions up front.

We run servers in the data center — and IT at your workplace

Most IT providers sell you someone else's cloud. At oneCorp, the management platform runs in an ISO-27001-certified data center in Düsseldorf — operated by our own team, with an office and technicians right on site. Your workplace IT gets that same operational discipline: we solve most things remotely, and when it has to be on site, we're quickly with you from Heidelberg or Düsseldorf. Your data stays in Germany — and if you like, your servers can move right into the data center with us. IT support and data center services from a single source — you won't find that twice in the region.

Persönlicher IT-Support in Ihrer Region

Managed IT aus der Nähe: Wir betreuen Sie per Fernwartung und vor Ort – mit festen Ansprechpartnern in zwei Regionen. Wählen Sie Ihren Standort:

IT-Support Heidelberg IT-Support Düsseldorf IT-Support Neckargemünd

Rhein-Neckar-Raum

Im Umkreis von rund 50 km um Heidelberg

Heidelberg · Mannheim · Ludwigshafen · Neckargemünd · Weinheim · Schwetzingen · Wiesloch · Walldorf · Sinsheim · Speyer · Eppelheim · Dossenheim · Leimen · Hockenheim · Bensheim

Raum Düsseldorf

Im Umkreis von rund 50 km um Düsseldorf

Düsseldorf · Neuss · Duisburg · Essen · Mülheim an der Ruhr · Oberhausen · Ratingen · Krefeld · Mönchengladbach · Wuppertal · Solingen · Leverkusen · Köln · Hilden · Langenfeld

Ihr Ort ist nicht dabei? Sprechen Sie uns an – wir betreuen Unternehmen deutschlandweit, remote und vor Ort.

FAQ — Frequently asked questions

How long are the contracts?

12 months, then flexibly renewable. Longer terms with a price advantage are possible.

What happens at the end of the contract?

Your documentation and all credentials belong to you — we hand everything over in an orderly way. We retain customers through performance, not through clauses.

Do you also support us outside Heidelberg and Düsseldorf?

Yes. Most of the work happens remotely anyway — nationwide. We provide on-site visits within a 50 km radius of both locations; beyond that we work with vetted service partners.

What about an emergency on the weekend?

With the Emergency Hotline add-on we're reachable Mon–Sun from 6:00 to 22:00 for critical incidents.

Are hacker attacks covered?

Prevention — monitoring, endpoint security, updates, backups — is at the core of the plans. Handling an attack that has already happened is an emergency project billed by effort; contract customers receive the highest priority and preferred rates. We also recommend cyber insurance — and your plans already largely meet its requirements.

Can our servers move to you?

Absolutely — colocation, private cloud and managed servers in the ISO-27001 data center in Düsseldorf are part of our core business.

Wir kümmern uns, bevor etwas ausfällt

No more IT emergency mode

Our promise

Warum Unternehmen ihre IT an uns übergeben

Risikostreuung

Sicherheit

Einsparpotenzial

Aktualität

Three plans — one promise: we take care of it

Essential

Professional

Complete

Our Managed IT plans compared

Custom Managed IT for complex requirements

Modular add-ons

In four steps to worry-free IT

We run servers in the data center — and IT at your workplace

Persönlicher IT-Support in Ihrer Region

Rhein-Neckar-Raum

Raum Düsseldorf

FAQ — Frequently asked questions

Start with the free IT Quick-Check